At Evadhya, we are committed to providing you with the best quality jewelry. We understand that sometimes things don’t work out, and we want to make your shopping experience as smooth and hassle-free as possible. If you’re not completely satisfied with your purchase, our Refund and Returns Policy is designed to ensure you can return or exchange your items easily.

Our refund and returns policy lasts 15 days from the date of purchase. If more than 15 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

• The jewelry must be unused, unworn, and in the same condition as when you received it.
• The item should be returned in its original packaging, including any tags, labels, and accessories.
• The jewelry should not show any signs of damage or wear. For example, if the item has been resized, altered, or damaged in any way, it will not be eligible for a refund or exchange.

We understand that sometimes expectations may not align with the product received. If you’re unhappy with your jewelry, please contact us right away to initiate the return process. Please be sure to carefully follow the return instructions to ensure your request is processed smoothly.

Non-Returnable Items

Certain products are exempt from our return policy. These include:

• Customized or personalized jewelry, such as engraved pieces or items with custom engravings, which cannot be returned unless they are defective.
• Hygiene-sensitive products like earrings that have been worn or are returned without proper sterilization.
• Sale items or clearance products, which are non-returnable unless they are damaged or defective.
• Gift cards and downloadable software products are also not eligible for returns.

In the event of a defective or damaged item, we will assist you in resolving the issue promptly. Please contact us within 15 days to report any such problems.

How to Complete Your Return

To initiate a return, you will need to follow these steps:

1. Contact our customer support team by emailing us at [iitswebdev@gmail.com] or using the Contact Us page on our website.
2. Provide your order number and details about the item you wish to return.
3. Our team will send you a return authorization along with instructions on how to ship the item back to us.
4. Please ensure that your return is packaged securely to prevent damage during transit.

If the return meets all requirements, we will process it quickly. However, if the jewelry is returned in a damaged condition or shows signs of use, the return may be denied.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Jewelry that shows obvious signs of use or wear.
• Items that are damaged, or missing parts not due to our error.
• Any item that is returned more than 15 days after delivery.

If the item does not meet the criteria for a full refund, our team will notify you of the partial refund, and we will deduct a portion of the amount based on the condition of the product.

Refunds

Once we receive your returned item and inspect it, we will send you an email to confirm that the return has been processed. If your return is approved, a refund will be issued to the original payment method used at checkout. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your payment provider or bank.

In the rare event that your refund is not received within the specified time, please follow these steps:

1. Double-check your bank account or payment provider for updates.
2. Contact your credit card company or bank as there may be some delay in processing the refund.
3. If you’ve done all of the above and still haven’t received your refund, please get in touch with us at [iitswebdev@gmail.com] for assistance.

Late or Missing Refunds

If you haven’t received a refund, please follow these steps:

1. Recheck your bank account to see if the refund has been posted.
2. Contact your credit card company, as it may take some time for the refund to be officially posted to your account.
3. Get in touch with your bank, as they may have additional processing time for refunds.

If you’ve done all the above and still haven’t received your refund, please don’t hesitate to contact us at [iitswebdev@gmail.com]. We will assist you in tracking down the refund.

Sale Items

Sale or discounted items are only eligible for a refund if the product is defective or damaged upon arrival. Unfortunately, we cannot offer refunds on sale items unless they are faulty. If you purchased an item on sale, be sure to review our return policy before proceeding.

Exchanges

We currently do not offer direct exchanges. If you need to exchange an item for a different size, color, or design, please return the original item for a refund and place a new order for the item you desire.

If your jewelry is defective or damaged upon arrival, we will replace it at no additional cost. Please contact us within 15 days of receiving your order for a prompt resolution.

Gifts

If the jewelry was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent to you. If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

Shipping for Returns

You are responsible for the return shipping costs unless the item was defective, damaged, or incorrect. Shipping costs are non-refundable, and the return shipping fee will be deducted from your refund amount.

If you are returning an expensive or valuable item, we recommend using a trackable shipping service or purchasing shipping insurance. This ensures that the item is safely returned and reaches us without any issues.

Need Help? 

If you have any questions or need assistance regarding your return or refund, feel free to contact us at [iitswebsev@gmail.com]. We are here to help and ensure your shopping experience is smooth and satisfying.

We appreciate your business and strive to provide high-quality products and excellent customer service. Thank you for choosing Evadhya Jewelry!